We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 14 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer. The sales tax generated will be deducted from your total amount.
1. Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).
Step 2: Please mail back your item(s) according to return instructions from our service team.
Step 3: Refunds will be processed within approximately 3 to 7 business days after we receive your return. The exact time can vary and is subject to the individual payment provider.
For PayPal payment, please allow 3-7 working days for the transaction to be completed on your account.
Step 4: Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.
2. Return Conditions
- You have 14 days to decide if an item is right for you, if you would like to return the item please contact us within 14 days of delivery.
- Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.
- Free gifts must be in good shape, unused, unworn, and returned at once.
- We won't accept returned items that were sent back by you directly without contacting with us first.
- Free gifts cannot be returned if lost or used, or its price must be deducted
- Swimwear, lingerie, water bottles, hair accessories, rings, socks and masks cannot be returned for sanitary reasons.
- The original shipping fee and Shipping Guarantee are non-refundable.
Note: the below conditions are not quality issues:
- Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues.
- Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.
- Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues.
- Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.
- Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
- Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.
3. Return Address
- Please contact Customer Service, indicating the item(s) you would like to return and the reason.
- If there are quality issues, please provide images of said item(s). (Email: Service@ever-fairy.com)
- After receiving a confirmation email from our Customer Service Team. We handle all returns-related customer service matters within 24 hours.
- Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.
- Please make sure you don't include non-EVER-FAIRY items by accident in your return package. We will not be responsible for sending back those items to you.
4. Refunds FAQs
Are returns/exchanges free?
You must pay for shipping to return or exchange an item.
Customer Service email: Service@ever-fairy.com
Service time: Monday-Saturday, 9am-5pm (EST Time)
Please contact our Customer service at email to get the return address. Email address: Service@ever-fairy.com