We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 14 days of delivery for most items in new condition.
1. Return Procedure
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).
Step 2: Please mail back your item(s) according to return instructions from our service team.
Step 3: Refunds will be processed within approximately 3 to 7 business days after we receive your return. The exact time can vary and is subject to the individual payment provider.
For PayPal payment, please allow 3-7 working days for the transaction to be completed on your account.
Step 4: Once refunds have been processed, we recommend contacting your payment provider for updates.
2. Return Conditions
- You have 14 days to decide if an item is right for you, if you would like to return the item please contact us within 14 days of delivery.
- All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached.
- Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags.
- If you received promotional gifts with your order, but need to return your order, you may keep these gifts.
- We won't take back the points, which you get for placing the order. The points will be retained in your account. But the points used for your order will not be refunded.
- Once your return is in transit back to us, we cannot resend any of the items to you. Please make sure you do not include non-EVER-FAIRY items or items that you don’t plan to return, in your return package as we are unable to send them back to you.
- We won't accept returned items that were sent back by you directly without contacting with us first.
- The original shipping fee and Shipping Guarantee are non-refundable.
3. Refunds FAQs
(1) What is the restocking fee?
No restocking fee.
(2) How much will customers pay for return shipping?
For defective products: Customers are not responsible for return shipping charges when products are incorrect, damaged by the carrier, or otherwise defective.
For customer remorse: When a customer buys the wrong product, it doesn't fit, or they no longer want the product, the customer is responsible for the actual return shipping costs.
Note: the below conditions are not quality issues:
- Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues.
- Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues.
- Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues.
- Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns.
- Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
- Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.
4. Return Address
- Please contact Customer Service, indicating the item(s) you would like to return and the reason.
- If there are quality issues, please provide images of said item(s). (Email: Service@ever-fairy.com)
- After receiving a confirmation email from our Customer Service Team. We handle all returns-related customer service matters within 24 hours.
- Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.
- Please make sure you don't include non-EVER-FAIRY items by accident in your return package. We will not be responsible for sending back those items to you.
Customer Service email: Service@ever-fairy.com
Service time: Monday-Saturday, 9am-5pm (EST Time)
Please contact our Customer service at email to get the return address. Email address: Service@ever-fairy.com