1. SHIPPING & DELIVERY POLICY
All orders are processed within 3 business days after being placed. You'll receive a shipping confirmation email as soon as your order leaves our warehouse.
Our order processing and shipping procedures are split into two steps.
- Order Processing: This means we are prepare your order for shipment. We need 1-3 working days to prepare your order according to our numerous orders every day. This entails checking the stock of your order, in some cases securing more stock, and ends with a thorough product quality inspection check.
- Shipping: This means that your order is leaving our warehouse and heading to you! Shipping time can vary depending on your location and shipping method.
Please note: total delivery time = Order Processing times + Shipping time
|
Countries |
Order Value |
Shipping Method |
Shipping Time |
Cost |
|
USA |
<$79.00 |
Standard |
7-15business day |
$7.99 |
| USA | ≥$79.00 | Standard | 7-15business day | Free |
If the total price is equal to or over $79, the shipping fee is free; If the total price is below $79, you need to pay the $7.99 shipping cost.
* Please note that due to the COVID-19 pandemic, shipping may take longer than estimated. If you have any questions, please give us a shout at Service@ever-fairy.com. Our customer service team will do all they can to help you!
2. ORDER STATUS & TRACKING
- How can I track my order?
Once your order has shipped you should receive a confirmation with your tracking number and link attached.
- What if I need to change my order?
Reach out to our customer service team at Service@ever-fairy.com and we’ll see what we can do!
- My product was lost in transit. What should I do?
We're so sorry to hear that! Reach out to our customer service team at Service@ever-fairy.com and we'll try to locate it for you.
3. TAXES, DUTIES & TARIFFS
- Are Taxes and Customs Duties included in the checkout?
Taxes and customs duties have been included in checkout.
4. CUSTOMER SERVICES
Customer Service email: Service@ever-fairy.com
Customer Service Tel: +86-15925988932
Service time: Monday-Saturday, 9am-5pm (EST Time)