1. You can log in to our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you can use the "look up a single order" function to track your order.
1) Go to our website and click "Order Status".
2) Enter your order number and email address to see your order details.
You can only change the shipping address within the same country while your order is still in production. Simply log in to your account. Find the order you'd like to change and edit the shipping address on the order details page.
Once your request is submitted, a ticket will be automatically generated and sent to our customer service team, who will then change the address for you.
If your order has been shipped, we are unable to change the delivery address anymore.
We only ship to the United States. Please select your destination from our shipping countries drop-down list when you input your shipping address.
The shipping fee will depend on the total price of the order value. If the total price of the order value ≥$79.00, the shipping fee is free. If the total price of order value <$79.00, you need to pay $7.99 for the shipping fee.
Shipping times between 7-15 business days due to the distance.
Return & Refund
If you are unhappy with your item(s), please contact us first to initiate a return within 14 days upon receipt.
We will refund your returned item(s) within 3-7 business days after we receive and confirm the returned package. Shipping fee (ordering & returning) is not refundable.
Please make sure all items are returned in their original condition. They must be unworn, unwashed, unaltered, undamaged, and with the original tags attached.
We'll issue a full refund including shipping for any damaged, defective, or mis-shipped items. In this case please request a return in my order or contact us directly for assistance.
Unfortunately custom-made dresses are non-returnable and non-refundable. These dresses are tailor made to your exact specifications therefore they cannot be resold.
To place your order:
1. Add the desired item and quantity to your cart.
2. Click "Check Out" icon.
3. Review your order and click "Continue to Shipping".
4. Check the information you filled and click "Continue to Payment".
5. Confirm your order details, click "Complete order".
Total Delivery Time = Processing/Tailoring Time + Shipping Time
We need 1-3 working days to prepare your order according to our numerous orders every day.
Shipping time is between 7-15 business days due to the distance of different regions.
Please consult us for detailed information before placing your order.
We will refund all payment including shipping fee for any missing item once we are notified within 14 days counrier or no shipment tracing updated. If you find you received wrong items please kindly contact with us and we will resend or refund your payment.
Please request a return in my order or contact us directly for assistance with processing your return. After 14 days, we may not be able to process the return and a full refund.